This policy explains how Mobile Car Detailing Brisbane ("we", "us", "our") collects, uses, stores and discloses your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Business name: Mobile Car Detailing Brisbane ABN: TBA Address: 2 Baldock St, Moorooka QLD 4105 Phone: 0402 723 464 Email: bookings@mobilecardetailingbrisbane.com.au
What personal information we collect
We only collect information we need to provide and manage our services. This may include:
- your name, phone number and email address
- the address where you want the service done, and access or parking notes
- vehicle details, such as make, model, size, registration and condition
- photos of your vehicle taken before and after the job
- booking history, payment records and invoices
- messages you send us through our website form, email, phone or text
- technical information from your visit to our website, such as IP address, browser type, pages viewed and referring site, collected through cookies and analytics tools
We don't collect sensitive information (as defined in the Privacy Act) unless you choose to give it to us, for example a health reason you mention when asking about mould removal. We only use that to respond to you.
How we collect it
We collect personal information directly from you when you book online, fill in our contact form, call, email or text us, or speak with our team on the day. We may also collect it from a person booking on your behalf, such as a family member, employer or fleet manager. Website usage information is collected automatically.
You can browse our website without telling us who you are. To book a service, we need your contact and address details.
How we use it
We use your personal information to:
- take, confirm, schedule and reschedule bookings
- travel to your location and carry out the service
- contact you about your booking, including weather or access changes
- issue invoices and take payment
- respond to enquiries, complaints and insurance or claim requests
- keep records required by law, including tax records
- improve our website and services
- send you service reminders or offers, if you have agreed to receive them
You can opt out of marketing messages at any time by using the unsubscribe link or telling us.
Before and after photos
We take photos of vehicles before and after a job to record the vehicle's condition and our work. We may use photos in our website gallery or marketing, but we will crop or blur number plates, people, house numbers and anything else that could identify you or your address. If you don't want photos of your vehicle used in this way, tell us and we will only keep them for our records.
Who we disclose it to
We don't sell your personal information. We may share it with:
- our team members and our franchise partner team, where they carry out your job
- service providers who help us run the business, such as our booking system, website host, email and SMS providers, payment processor, accountant and insurer
- your insurer, if you ask us to provide photos or an invoice for a claim
- government bodies or others where we are required or authorised by law
These parties may only use your information for the purpose we provide it.
Overseas disclosure
Some of our service providers, such as cloud software, email or booking platforms, may store data on servers outside Australia. Where this happens, we take reasonable steps to make sure those providers handle your information consistently with the APPs.
Cookies and analytics
Our website uses cookies and similar technologies to make the site work, remember preferences and measure how the site is used. We may use analytics and advertising tools that set their own cookies. You can block or delete cookies in your browser settings, but parts of the site, including online booking, may not work properly.
Storage and security
We store personal information in secure electronic systems with access limited to people who need it. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need information and are not required by law to keep it, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.
Complaints
If you think we've breached the APPs or mishandled your personal information, please contact us first using the details above. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.
Contact us
For any privacy question or request, contact us, email bookings@mobilecardetailingbrisbane.com.au or call 0402 723 464.