These terms apply when you book or receive a service from Mobile Car Detailing Brisbane ("we", "us", "our"). By making a booking, you agree to them. Please read them before you book.
Business name: Mobile Car Detailing Brisbane ABN: TBA Address: 2 Baldock St, Moorooka QLD 4105 Phone: 0402 723 464 Email: bookings@mobilecardetailingbrisbane.com.au
1. Bookings
1.1 You can book online through our booking page, by phone or by email. A booking is confirmed when we send you a confirmation.
1.2 You must give us accurate information about your vehicle (make, model, size) and its condition, and the address where the service will be done. Prices are based on this information.
1.3 If you book on behalf of someone else, such as a family member or an employer's fleet vehicle, you confirm that you have their authority to do so.
1.4 Times are arrival windows. Traffic, weather and earlier jobs can affect our arrival time, and we will let you know if we are running late.
2. Prices and payment
2.1 Prices shown on our website and in our booking system are "from" prices and vary with vehicle size and condition. The booking system shows your price before you confirm.
2.2 Payment is due on the day, after the service is completed. We will tell you which payment methods we accept when you book.
2.3 If your vehicle is in significantly worse condition than described (for example heavy pet hair, mould, mud, sand or rubbish), we will explain the extra work and price before doing it. You can accept the extra work, or ask us to complete only the original service. We will not charge for extra work you have not agreed to.
3. Cancellations and rescheduling
3.1 If you need to cancel or reschedule, please give us at least 24 hours' notice by phone or email.
3.2 If you cancel with less than 24 hours' notice, or we arrive and cannot access the vehicle, we may charge a late cancellation fee to cover our time and travel. We will tell you the fee amount when you book.
3.3 We may need to reschedule if a team member is unwell, a vehicle breaks down or an earlier job runs over. If that happens, we will contact you as early as we can and find another time at no cost to you.
4. Weather
4.1 Some services, particularly exterior work, paint correction and ceramic coating, need dry conditions to get the right result.
4.2 If rain, storms, extreme heat or strong wind would affect the quality of the work or the safety of our team, we may reschedule. Weather rescheduling by us is free of charge.
4.3 Where there is suitable cover, such as a garage, carport or undercover car park, we may be able to go ahead in poor weather. We will discuss this with you.
5. Access, water and power
5.1 You must make sure we have safe, legal access to the vehicle at the booked time, with enough space to work around it.
5.2 We arrive self-sufficient where access allows. We will confirm any water and power needs when you book. If we need to use a tap or power point at the site, you agree to provide access to it.
5.3 For unit complexes, workplaces and shared car parks, you are responsible for getting any permission needed from the body corporate, building manager or employer. We can provide a copy of our insurance certificate on request.
5.4 If we cannot safely access the vehicle or the site, clause 3.2 may apply.
6. Vehicle condition and pre-existing damage
6.1 Before we start, we inspect the vehicle and may take photos to record its condition. Please point out any damage or problem areas.
6.2 We are not responsible for pre-existing damage or for damage that becomes visible during cleaning, such as scratches hidden under dirt, chipped or failing paint, clear coat failure, loose or brittle trim, worn upholstery, previous poor repairs or aftermarket parts and wraps.
6.3 Some marks, stains, smells, scratches and water spots cannot be fully removed. We will tell you when we think a result is limited, but we cannot guarantee complete removal.
6.4 We do not carry out mechanical, electrical or panel repairs. Advice we give about a possible mechanical or electrical issue is general only.
7. Vehicle contents
7.1 Please remove valuables, cash, cards, documents and personal items before we arrive.
7.2 We take care with any items left in the vehicle, but we are not responsible for loss of or damage to personal belongings left in it, except where caused by our negligence.
7.3 Child car seats can be removed for cleaning underneath. You are responsible for checking that any child restraint is correctly re-fitted before use.
8. Liability and insurance
8.1 We hold public liability insurance up to $20 million covering every service we provide.
8.2 If you believe our work has caused damage, tell us as soon as possible, ideally within 48 hours of the service, so we can inspect it. Please do not arrange repairs before we have had a chance to look at it, unless the damage is urgent or makes the vehicle unsafe.
8.3 To the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of use of the vehicle or loss of income.
8.4 Nothing in these terms limits our liability where it cannot be limited by law.
9. Australian Consumer Law
9.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For example, services must be provided with due care and skill.
9.2 If a service fails to meet a consumer guarantee, you may be entitled to have the problem fixed, or to a refund. If there is a major failure, you may be entitled to cancel and get a refund, or compensation for any reduction in value.
9.3 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
10. Photos
We may photograph vehicles before and after a job. How we use those photos is explained in our Privacy Policy.
11. Complaints
If you are unhappy with our service, please contact us as soon as possible so we can come back and look at it. We will try to resolve any issue fairly and quickly.
12. Changes to these terms
We may update these terms from time to time. The version in place when you book applies to that booking.
13. Governing law
These terms are governed by the laws of Queensland, Australia.
Contact
Questions about these terms? Call 0402 723 464 or email bookings@mobilecardetailingbrisbane.com.au.